Our Terms and Conditions

Orders

During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided.

• We accept payment by most major credit and debit cards and via Stripe and/or PayPal.

• By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

• Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.

In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Image Disclaimer: I acknowledge that images are for guidance only and the finished arrangement may vary slightly.

Custom Orders: People to get in touch either by phone or email to enquire about orders outside of the UK, arrangements not listed or slightly different to listed item. Bespoke items are made to order and cannot be refunded once work has begun.

Payment:

Consultation and Final Design (Funeral Flowers):Designs are finalised following consultation and changes may not be possible close to the delivery date.

Funeral Flowers:Require at least 5-7 days notice and cannot be delivered as a next day order.

Delivery

We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient.

Delivery times are estimated and not guaranteed unless otherwise stated.

If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).

If the gift cannot be left it will be returned to the shop for collection or re delivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers/order a new delivery date will be arranged with the recipient at the earliest convenience

Cancellation

Perishable Items: Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by phone (see our contact details page).

Artificial Items: Any cancellations need to be within the first 48 hours of placing an order.

Refunds

If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

Non-Refundable Perishable Goods: Fresh flowers are perishable and orders cannot be refunded once prepared. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

Artificial Products: Returns accepted within 30 days. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

Custom Orders/Bespoke Items: Custom orders/bespoke items are made to order and cannot be refunded once work has begun.

Returns

Artificial Products: Returns accepted within 30 days. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All Products: If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

Online Service:In the event that you are not satisfied with the Online Service any complaints should be addressed to our contact details listed on the website.

Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist